South Lanarkshire Council is responsible for maintaining public health and safety across a vast region. As part of their commitment to ensuring pest-free environments for residents and businesses, they required a reliable pest control provider to manage infestations swiftly and effectively.
The Challenge
The council needed a responsive and professional pest control service capable of handling infestations across a diverse range of properties, including domestic homes, commercial premises, and public buildings. Key requirements included rapid response times, effective treatment plans, and a strong track record in meeting Key Performance Indicators (KPIs) to ensure service efficiency.
Our Solution
Excel Environmental Services was awarded the contract as the main pest control provider for South Lanarkshire Council. We implemented a structured approach, including:
✔ Fast Response & Efficient Treatment – Our team ensured prompt attendance at domestic and commercial sites, reducing pest-related risks.
✔ Comprehensive Pest Management – We provided tailored treatment plans for various infestations, including rodents, insects, and other pests.
✔ High Compliance & Reporting Standards – Our ISO 9001-certified management system ensured full compliance with regulatory requirements, detailed reporting, and continuous performance monitoring.
The Outcome
✔ Consistently High Performance: We achieved an outstanding KPI score of 96%, demonstrating our reliability and effectiveness in service delivery.
✔ Public Health Protection: Our proactive pest control strategies have helped create safer, healthier environments for residents and businesses across South Lanarkshire.
✔ Client Satisfaction: The council has benefited from reduced pest issues, improved response times, and a trusted partnership with Excel Environmental Services.
Testimonial
“Excel Environmental Services Ltd have provided pest control and environmental cleaning & disinfection services for Environmental Services, South Lanarkshire Council for many years. Excel Environmental Services have provided an excellent level of service and I have found them to be flexible and very able to respond to priority public health incidents when they have arisen.” – South Lanarkshire Council Representative
Conclusion
Excel Environmental Services continues to set the benchmark for high-quality pest control solutions. If you require a dependable pest management partner, contact us today to see how we can help.
